Dispute Resolution

This page explains how disputes are resolved when you have a disagreement with Mostbet regarding your account, transactions, or gameplay. A dispute is a formal disagreement that remains unresolved after you have completed our internal complaints procedure. This document outlines the steps available to you, including our Alternative Dispute Resolution (ADR) process and your rights to pursue further action.

A dispute arises when you believe Mostbet has failed to fulfill its obligations to you under our Terms and Conditions, or when you disagree with a decision made by Mostbet regarding your account or a transaction. This is distinct from a standard complaint, which is an expression of dissatisfaction that may be resolved through our standard complaints procedure. Once your complaint has been formally rejected or remains unresolved after the prescribed timeframe, it may escalate to a dispute.

Before pursuing external dispute resolution, you must first submit a complaint to Mostbet through our internal process. You can contact our support team via live chat, email at [email protected], Telegram, or phone. Our team operates 24/7 and will acknowledge your complaint and work toward a resolution. You must allow Mostbet a reasonable opportunity to respond to and resolve your complaint internally before filing a dispute with an external body. For full details on how to lodge a complaint, please refer to our Complaints Procedure page.

You may escalate your complaint to our designated Alternative Dispute Resolution provider if:

Mostbet is committed to fair and impartial dispute resolution. Disputes are handled by an independent Alternative Dispute Resolution provider in accordance with our license terms. The specific ADR provider and their contact details will be provided to you in Mostbet's final response to your complaint. You may also contact our support team at [email protected] or via live chat for information on how to file a dispute with the designated ADR body.

Once your dispute is submitted to the ADR provider, the following process applies:

There is no cost to you for using the ADR process. Mostbet covers all fees associated with the independent dispute resolution service. You should not be required to pay any charges to file or pursue your dispute.

The decision issued by the ADR provider is binding on Mostbet and must be implemented within the timeframe specified in the decision. You are not obligated to accept the ADR decision; however, if you do accept it, the matter is considered resolved and you waive the right to pursue further legal action on the same issue.

Mostbet operates under a Curaçao eGaming license. Disputes are resolved in accordance with the terms of this license and applicable international gaming regulations. The ADR process follows fair and transparent procedures designed to protect your rights as a player.

If you are dissatisfied with the ADR outcome or believe Mostbet has breached its license conditions, you may lodge a complaint with the Curaçao eGaming Authority. You retain the right to contact the regulator at any stage of the dispute process. The regulator can investigate potential breaches of license terms and may impose sanctions on the operator.

If you reject the ADR decision or do not wish to use ADR, you retain the right to pursue your dispute through the courts. Court proceedings represent the final instance of dispute resolution and are subject to the laws and jurisdiction applicable to Mostbet's license. Legal action may involve costs and should be considered carefully. When you access your account through Mostbet ghana login, you accept these dispute resolution terms.